POPIA Compliance Statement

Silberquelle Trading (Pty) Ltd, including its affiliated brands Life Line and Elite Card, is fully compliant with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013. Our data processing practices are designed to align with the 8 conditions for lawful processing of personal information as defined in Chapter 3 of the Act.

We recognise the importance of safeguarding the privacy and integrity of all personal information collected, stored, and processed during the course of our operations.

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1. Lawful and Purpose-Specific Processing (Sections 9 – 11)

In line with Section 9 of POPIA, we collect and process personal information in a lawful and reasonable manner that does not infringe on the privacy of individuals. We ensure that personal data is collected for a specific, explicitly defined, and lawful purpose related to our products and services:

• Life Line processes emergency contact details and medical information solely for use in emergency identification and assistance, in accordance with Section 13.

• Elite Card processes professional contact and social/business information to support seamless digital networking via NFC or QR technology.

All data subjects are made aware of the purpose of collection, in compliance with the Notification Requirement (Section 18).

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2. Consent, Participation, and Choice (Section 11 & 5(d))

We obtain explicit and voluntary consent from all users before processing any personal information, as required by Section 11(1)(a). Users are granted full autonomy to control what data they provide and how it is used.

• Life Line data is securely stored and access to sensitive medical data is protected via password authentication. Emergency contacts are granted access in compliance with Section 11(1)(b) for legitimate interests in life-threatening scenarios.

• Elite Card users have full control over their digital profile and may update, limit, or remove their shared information at any time.

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3. Information Quality and Data Minimisation (Section 16)

We strive to ensure that all personal information is accurate, complete, and not misleading, in accordance with Section 16. Our systems are designed to enable data subjects to easily update their records when changes occur.

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4. Data Security Safeguards (Section 19 – 22)

As per Sections 19–22, Silberquelle Trading implements appropriate, reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access, disclosure, or damage.

Security measures include:

• Encrypted storage of all personal and medical information

• Controlled access via password protection and role-based permissions

• Secure hosting environments that meet international security standards

• Prompt breach notification protocols as required by Section 22, should any compromise occur

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5. Data Subject Access and Correction Rights (Section 23 & 24)

In accordance with Sections 23 and 24, all users have the right to:

• Access the personal information held about them

• Request correction, deletion, or update of inaccurate or outdated data

• Withdraw consent or object to processing at any time, where applicable under Section 11(3)

These requests can be made via our designated contact channels, and we are committed to responding within the statutory timeframes.

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6. Retention and Deletion (Section 14)

Personal information is not retained longer than necessary for achieving the purpose for which it was collected, in accordance with Section 14. Where legally required or contractually justified, certain data may be retained under limited conditions, but otherwise is securely deleted or anonymised.

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7. No Unauthorised Disclosure or Processing (Sections 20 & 21)

We do not sell, rent, or share personal information with unauthorised third parties. Any third-party processors we engage (e.g., for hosting or support services) are contractually bound to comply with POPIA requirements and only act on our instructions in terms of Section 21.

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8. Information Officer and Accountability (Section 55)

In terms of Section 55 of POPIA, Silberquelle Trading has appointed an Information Officer responsible for:

• Ensuring overall POPIA compliance

• Handling queries and complaints from data subjects

• Managing data protection policies and access requests

• Reporting data breaches to the Information Regulator where applicable​

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Contact Our Information Officer

Should you wish to access, update, or delete your personal information, or lodge a complaint or inquiry about your data rights, please contact:

Information Officer: Xavier Lalsing
📧 informationofficer@silberconnect.co.za